Bid TV have no ability to solve problems when things go wrong (and systems that protect them but offer no possibility of the customer receiving service).
I made a purchase from Bid TV. I paid for the item and a high charge to them for delivery. The goods did not arrive. I spoke twice to 'Customer Services'. Both times they said they would trace the goods. On the third phone call they said again they would trace the goods. I said I wanted to know if I was getting the goods and if so when. They said they did not know. I asked for a refund. They said they would send me a letter to respond to for a refund. After another 5 days neither the goods nor the refund letter had arrived. I phoned again and they said they had not sent the refund letter and would not do so for 7 days. They also said my goods might still arrive. Today I got an email saying they acknowledged that I had returned the goods unwanted. That is not true. They did not deliver them. The email goes on to say that they would refund me sometime after 7 days. It also goes on to say the amount of my refund will be £0!!!
I rang customer services again (the call costs in trying to resolve this matter have risen to the degree that I could have taken a day trip to London, bought the item in Harrods and paid for a taxi to deliver it for me for less!!!) and they said that since the goods were still with the carrier they could not refund me. They said when the carrier returned the goods to their warehouse they would then contemplate a refund. I paid Bid TV and therefore consider that my contract for delivery is with them. Why, if they know that I have not got the goods are they unwilling to refund. I smell a business with cashflow problems. Holding onto money when it does not belong to them smacks of desperation. I suggest readers of this think twice about buying from Bid TV. You may never get anything for your money - just like me.
0 comments