This company plays hardball of the worst sort with its customers. My one, only, and last dealing with them concerned a hotel booking in Hong Kong. The booking was for a single room only, which was in very small print. When I asked to pay for an upgrade, they informed me that the entire booking ...
Please see details below of a letter I sent to the Manager of the Hotel and as yet had no response and I wish to make a formal complaint Fynes Baliwick Hotel London Road Binfield RG42 4AB Re :10 May Dear Sirs, We write to formally make a complaint regarding the level service we experienced at our ...
My sons christening was booked in a nearby venue, we had booked 10 family members into the mortimers cross hotel for the bank holiday weekend. A week before they were due to stay there I needed to cancel for 1 couple. I tried contacting the hotel by phone but kept getting no incoming calls ...
I have had problems with virgin trains for a long time, I do not have any other means of travelling to London though. For the last 4 years I have been travelling with their service, not once has the train been on time and on 3 occasions I have been delayed for at least 3 hours. I have complained to ...
24/09 - Booking made for 6 nights in hotel in Galle in Sri Lanka. Arriving 22nd March. 16/02 - Agoda email to inform us that hotel cannot honour booking. They offer us the opportunity to cancel with no penalty or accept their alternative hotel... in China! 18/02 - We contact the hotel with the ...
We recently booked a holiday through this company and thoroughly enjoyed the holiday and found the service to be impeccable. ...