On 16 August 2013 my husband bought a plane ticket from Venice to Prague via Expedia with Alitalia Airlines at a cost of $264.40 USD. I found cheaper tickets and, before cancelling the flight with Expedia, I checked their cancellation policy which stated that the tickets were 100% refundable. So, I cancelled the tickets and received a mail confirming the cancellation and 100% refund (REF 161400150359). A month later I had still not received the refund as promised. I contacted Expedia but they ignored me for a week until I complained via Facebook and Twitter. After taking to social media, they called and apologized - promising that I would receive the refund within 45 days. But first I would have to supply them with a whole range of supporting documents (bank statement, proof of payment etc) - which I did.
I waited, nothing happened. On Friday 26 September 2013 I received a mail from Expedia that they have no record of the booking.
Expedia has ****, cheated and ****** USD 264.40 from me. They are shockingly good at taking money and tricking consumers with a blatant disregard for their well being and an absolute lack of integrity.
Please be wary, they are not to be trusted!!