This company plays hardball of the worst sort with its customers.
My one, only, and last dealing with them concerned a hotel booking in Hong Kong. The booking was for a single room only, which was in very small print. When I asked to pay for an upgrade, they informed me that the entire booking amount for three nights would be forfeit.
The rep I spoke with was arrogant and constantly interrupted me. Only when I threatened to have my credit card company refuse payment did they back down and upgrade the room to a double with supplement payment.
My experience in similar situations with Expedia, with whom I deal with a lot, has been far superior. They go out of their way to help revise bookings, even on nonrefundable rooms, without any hassle.
I would strongly recommend that travelers think twice before using this booking service.
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