Dear sir/madem
My name is Muna Hawisa
my email: [email protected]
I booked a flight for my husband from Tunis to Tripoli on the date of the 14th Jan using the eDreams t website, they confermed my booking and they sent me an email for confermation" Flight Confirmation# 5HL3G6".
the next day they sent me a cancelation email as shown below.
unfortunately iI found out they have ran my debit card twice up til now. I did send an email to them today urging them to return the money to my acoount., but no response.
Please advise for action.
Thank you
" Cancelation email"
Flight Confirmation# 5HL3G6
From: Elena Atanasova
Dear customer,
You are receiving this e-mail is to inform you that your reservation has been cancelled without charge as the airlines booked do not have commercial ties and consequently the ticket can not be issued.
For any question, please contact us:
- United Kingdom: 0906 9000 311
- United States: 1900 9451999
- Canada: 1900 7832020 (English)
- Australia: 1902 251250
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- Rest of the world: 00800 55 88 55 00
Kind regards
Confermation email
Booking confirmation: 5HL3G6
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FROM:
• [email protected]
TO:
• [email protected]
Message flagged
Wednesday, December 14 11:18 PM
Message body
Booking Confirmation
Status of your booking
Confirmed booking
Confirmation numbers for your booking are:
Flight: 5HL3G6
The ticket for this reservation will be issued in electronic format (e-ticket). The e-ticket confirmation will be sent in a separate email to the address indicated below. You will not receive any paper ticket.
text
Next steps
Your reservation is confirmed. You will see the details and flight itinerary below.
From the 1 June IATA (International Association of Air Transport) has eliminated paper tickets now that the majority of airline tickets issued are electronic tickets. The Airlines you have chosen to book with, for reasons beyond eDreams control, still do not issue electronic tickets and the process to issue tickets will be the following:
You will receive a second email titled VMPD/VMCO which you should print, take to the airport and present to the Sales Desk of the Airline on the day you are due to fly. There it will be exchanged for a paper ticket valid for checking in for the purchased flight. We recommend that you go to the airport at least 3 hours before the flight departure to allow sufficient time.
Please remember that you must have with you a valid National Identity Document (DNI) or Passport acceptable for domestic flights. For international flights you must have a valid passport and meet all requirements demanded by the countries to which you are flying or transiting through.
Your booking
Travel Itinerary
Date Airport Airline Operated by
Departure
Duration:
1 hour 15 minutes Departure
19:15 Sat, 7 Jan Tunis - Carthage (TUN)
Terminal M Libyan Airlines Libyan Airlines
Arrival
21:30 Sat, 7 Jan Tripoli - Tripoli Intl. (TIP) Aircraft type - 320 Class - Economy
Passengers
Passengers Type Identity Document
Jamal Sheita Adult Passport 054349
Payment
Customer details Price and payment method
We will send your ticket to the following e-mail address: [email protected]
Full Name:
Jamal Sheita
Phone number (s):
7528528419
7528528419
e-Mail:
[email protected] The total cost of your reservation is: £ 90.38
Conditions related to the prices of these flights
The total price to be paid already includes deductions of £ 4.27 in respect of applicable promotions for this reservation.
The details of the amounts charged to your card are shown below :
-eDreams : £ 90.38
Information of interest
Check-in Online
eDreams makes your flight check-in easy.
Get informed here to know how and when to check-in for your flight and to print your boarding pass. At the airport, you will only have to go to the boarding gate.
Notes and Advice
Your travel documentation
• Passengers must have a national identification card or passport for domestic flights and a passport for international flights. Some airlines reserve the right to request the bank card used to pay for the ticket. We recommend arriving at the airport check-in desk at least two hours before your flight departs.
• Carefully read the details of your reservation, and if you see any incorrect information, immediately send us an e-mail at [email protected] or contact us by phone at 0911 69 92 020 (£1, 53/min. VAT incl. plus network extras - Mon-Fri: 8:00 a.m. - 10:30 p.m., Sat: 8:30 a.m. - 5:00 p.m., Sun: 9:00 a.m. - 6:00 p.m. - GMT) clearly stating that you made an incorrect reservation on the Internet and indicating your reservation number. We will look into the change or cancellation conditions of your reservation and if they permit it, we will look for the best solution to your problem. Remember that many prices have restrictions that do not allow any changes or cancellations and in many cases nothing can be done. Service fees will not be reimbursed.
• If all the information is correct, it is not necessary for you to contact us.
• Note: The administrative authorities will inform you of the formalities necessary to travel (passport, visa, and vaccines). It is your responsibility to comply with these formalities. You will not be entitled to any form of reimbursement if you are denied boarding by not presenting the documents required (passport, visa, and vaccines certificate).
• Note: eDreams reserves the right to refuse to issue tickets or to require additional documents under the terms of its own security policy.
Other information
Note: We cannot guarantee the price indicated on this page before your tickets are issued. The tickets will be issued when we have processed your credit card transaction.
Important for payments with a debit card: If you paid your booking with a debit card, you may receive a temporary extra charge in your card. The first one is the effective charge of your ticket total amount and the second one is a temporary charge of the same amount. This second charge will automatically disappear from your account between one week and a month. This often occurs for transactions with travel agencies Spanish banks, card suppliers and IATA.
Changes and cancelations
Airline Tickets Restrictions:
For Changes and cancellations Please call our customer support desk at 00800 55 88 55 00
(International Free call: Lines are open Monday - Friday from 9:00 a.m. to 8:00 p.m., on Saturdays from 9.30 a.m. to 6:00 p.m. and on Sundays from 10:00 a.m. to 7:00 p.m. - CET). Please have available your booking reference. If the conditions of the airline allow changes we will find the best option for you. Keep in mind some restricted fares do not allow changes nor cancellations.
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