I booked a flight with them last year and like other complaints I have read they stated there was a problem regarding booking which took several emails and emailing my bank details to rectify. There was also a no confirmation sent which they claimed they had and had not. Thankfully I was able to board my flight without a problem but it had caused some anxiety in wherever I would be boarding at all.
ANNND then this year I received a letter from a rather, aggressive, Spanish debt agency claiming on behalf of eDreams saying I owed them a massive amount of money?!! No explanation simply a demand and bank account number. This took longer than a month to rectify as no one would answer my emails at edreams whilst receiving another 4 letters from the debt collectors and then a second one. You know how life is.. busy, work and then arsing around trying to resolve this before you go into work for the whole day. They eventually emailed me to say yes it was a mistake. Thanks. Stay away extremely unprofessional if we behaved how these do in our jobs we would surely be unemployed.
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