ComplaintsHub.co.uk » Traveling & Tourism » Review / complaint: EDreams - Fraud | News #9031

EDreams
Fraud

DO NOT USE eDreams!!! Despite stating on their Web Site that they have "The Highest Customer Service Satisfaction Rating in the Industry" a quick look here shows what a complete lie that is. They fraudulently charge for non-existant flights and then attempt to defraud you further when you try to rectify the situation with their £1.50 per minute premium rate customer services number.

If you are making a complaint against this company you may be interested to know the following;

(1) That if they charge you for anything and you do not receive a booking confirmation eDreams are in breach of their own "GENERAL CONDITIONS FOR RESERVATION AND PURCHASE ON LINE" (available here http://www.edreams.co.uk/images/shared/pdf/UK/flight_conditions.pdf) which states "No debit will be made from your card until your reservation is confirmed."

(2) Their UK Premium Rate Customer Service number is the only telephone number advertised on the eDreams UK web site. This is in breach of the Service providers Code of Practice for use of Premium rate servicesw hich states: "3.3.5 Service providers must ensure that there are in place customer service arrangements which must include a non-premium rate UK customer service phone number and an effective mechanism for the consideration of claims for refunds and their payment where justified. " - Customers wishing to complain about the premium rate charges should contact the UK regulator http://www.phonepayplus.org.uk/output/Make-a-complaint.aspx


Company: EDreams

Country: United Kingdom   Region: England

Category: Traveling & Tourism

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