EDreams
Money taken from card despite 'unconfirmed booking'

I tried to book a flight with edreams but the online payment crashed half way through doing the transaction. An email came through to me to say that my booking was not confirmed. I checked that money hadn't left my account and waited for the 24 hours I was told to wait for a confirmation email. No email came and still no money from my card, so I booked a flight elsewhere presuming that this had been cancelled.

I checked through my bank statement and can now see that the money was taken from my card 3 days later but there was no further email about the confirmed flight.

I subesqunetly wrote to edreams and have had three appalling emails back, none of which actually answered any of my questions. I have threatened to call the police as this appears to be fraudulent and now no one replies to my emails at all.