I booked and paid in full for Hotel accomodation in Marbella Spain for October. Upon arrival in Spain I was informed by the hotel that the booking had been cancelled but we had not been informed. I contacted the Roomsnet 24 hour help line who said that there had been a mix up and requested I remake the booking with the hotel and that they would refund the money, they were informed that this was not possible as the hotel was fully booked, they then instructed me to book another hotel and they would refund all monies paid. This I did and booked an hotel of similar rating. Since my return I have failed to secure a full refund and they are now ignoring my e-mails. Can you assist please
Regards,
Malcolm Isherwood
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