My good friends call me Jay. On Wednesday, 5th January I decided to switch from Pay as you Go to a wonderful Pay Monthly deal which included me paying absolutely nothing for up to four months because of my amazing phone fund given to me for being such a great loyal customer.
On Wednesday, 5th January I phoned orange. The customer service representative told me assured me that I will receive my phone, a Blackberry 8520 (Black) on the coming Friday, 7th January.By Friday, I waited hours for my delivery, and phoned up to check (08000790420). To my amazement, “The phone is out of stock. There is no delivery coming to you yet. I have now put the order through. You will receive your phone this coming Monday”.
By Monday, 10th January I waited for my phone. I waited, got impatient and phoned in order to be given a specific time to expect delivery if possible. Again, “The phones are out of stock. You couldn’t have possibly been told that you would receive a delivery today. There is nothing on the way to you. I cannot tell you when you will be guaranteed a phone as we do not know when a phone to expect deliveries”. I phoned another customer service representative. I spoke to “Steve” on Extension 47260, if I remember correctly and another on 62427 afterwards. I was then advised that they were finally in stock. Both versions; silver and black. I then telephoned orange again at about 4pm, and was told to expect my order between 9am and 5pm on Tuesday, 11th January.
It is now 13:35hrs, Tuesday 11th January. There is no phone. I phoned orange again, and they tell me the phones are still out of stock, and there is no phone coming to my address today or any time soon. WHY HAVE I BEEN REPEATEDLY LIED TO? Why all this distress. Up to this past week, I have always referred to Orange as the perfect network.
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