Orange home broadband
Eferral to debt collecting agency with no notification

Wish to complain about the way Orange Home referred me over to a Debt Collecting Agency.

In October my family wanted to go over to Talk Talk which meant that i had to cancel my orange broadband. I had an email from Orange saying that my account was cancelled on the 16th October and that no further bills would be generated. As my account was on Direct Debit the wording of this email gave me the impression that my account was clear and I did not owe anything.

You can imagine my surprise when I received a letter from Direct Legal and collections last week approximately six months later informing me that I had to pay a debt of £17.61 immediately. I did ring up and tell Direct legal and collections that I had no notification from Orange home that I even owed this debt If I owed it fair enough but why did Orange Home not inform me at the time when I cancelled broadband. Direct Legal and collections said that Orange Home should have sent me notification about the debt but they were not really interested in why no notification had been sent. I also sent Direct Legal and collections an email where Orange had stated in writing that my broadband account had been closed on the 16th October and no futher bills would be generated but they were not interested in what I had in writing from Orange.

I was rather mystified why Orange Home referred me over to a Debt collecting agency without any notification of this debt and why did they tell me no further bills would be generated and then refer me over to a debt collector.

I did email customer services about two weeks ago but as to date no reply. Have also written letter of complaint which will be posted tomorrow but do not expect to get any joy. Needless to say I will not be recommending Orange Broadband. I think it would have been far more courteous if Orange Home had written to me in the first place to inform me about the debt before referring me over to debt collector.

I did pay the debt because I wanted a peaceful life and I wanted the debt collection agency off my back think how many others have Orange Home done this too i wonder.

jane