After failing to make my landline number X-Directory twice I had to change my number due to a constant stream of unsolicited quiet sales calls. Virgin Media then offered me "Anonymous Call Rejection" as a concession and apology for screwing up my previous requests (providing I pay 1/2 the cost each month). When I come to leave Virgin Media because I'm moving home they are now charging me £61 because I have unknowingly 'agreed' to a contract change and am apparently locked in for 1 year - which I was not informed of at the time. I have been a loyal customer for over 13 years, never made a late payment and never caused any hassle for them. They seem to be a ridiculous company which employs rude ignorant imbeciles who have no appreciation of customer loyalty or satisfaction. I certainly will not be using them again or any other Virgin service in the future. They've really isolated themselves from a good loyal customer this time. Also, when I had a fault with the TV box several years ago their engineer came and removed it. I'm assuming this ended up on a skip because over the next few months I was charged over £300 for movies I didn't / couldn't watch. They never refunded the money either and wouldn't stop the card for 1 month. Thanks Virgin - A truly exceptional and top service once again!
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