BT
Charged £199 for box

I kept bt vision for a year and then cancelled it, it was absolute rubbish, now they have charged me £199 for the bt vision box, which when i rang up to cancel i asked them if they wanted the box back they said no . they are now taking £100 direct debit a month, when i spoke to them about the charge they wernt interested they just wanted their money, after a long conversation on the phone telling them i wasnt paying it the lady said to send the box back and after they receive it they will TRY and take the £199 off my bill. BT are a joke