For a 21st century website, Hotwire's online glitches are unforgivable. For the first time, I tried to book a mystery hotel in Birmingham only to have the booking system turn rogue in the final stages. I phoned (which of course i end up paying for) and related the issue - no prior 'Verified by Visa' security page before an alternative page popped up informing me 'You have already made this booking' along with an error 405 announcement - only to have the customer rep suggest that I had hit a key twice. While this may be their favoured 'cop-out clause' du jour, I informed him that you cannot double, tripe or quadruple click a 'Verified By Visa' form away without completing it. While he stopped flogging that particular dead horse, he then told me 'yes, that comes up quite often'. How reassuring! Hotwire, you are the weakest link... goodbye.
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