After booking to spend a night in Hotel Giulietta Romeo, Venice through Venere.com we were told on arrival that our booking hadn't been faxed through and that the hotel was now full! Without any option they moved us to a lower standard bed and breakfast, we had little option as they already had all of my card details.
I booked through Venere in belief that they would be efficient enough to follow through with my booking and honour the service they offer. I complained directly to the company a week ago and have nothing in the form of reply or apology. My advise would be to avoid this website.
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