My Father was shopping at the local Asda store in Minworth and as usual a promotional offer did not go through at the checkout, instead of holding up the que he offered to go to the customer services desk which is what we as customers are ordered to do if they over charge us.
The woman at the desk instead of apologising and rectifying the problem demanded to know why my father had not noticed at the checkout, he replied that he had but as a shopper nothing pisses him off more than someone holding up the entire que with a query, the woman asked my father not to swear at her, he replied that he had not sworn at her but had used a mild swear word to express an emotion she asked if he spoke to his wife like that and he replied yes if something pisses him off he will tell her about it.
The woman again told my father not to swear and he asked to see a Manager, when they came my father suggested that swearing at somebody and using a mild swear word are very different things and the difference should be expained to the staff, the Manager agreed and said that he would sort it out.
Today I was at the store with my Father when he saw that again a promotional offer that we had both shopped was short changing people, while I understand that retailers get annoyed with customer complaints surely that is preferable to trading standards. My father was talking to a department manager about the pricing and I was standing behind the customer service desk while this woman complained to any staff member that came near her about my father, she even mentioned showing a photo of him to another staff member which is illegal. When my father returned she refused to serve him, humiliating him in front of several staff members my father challenged her and she walked away saying that she didnt want to talk about it & stood talking to a non staff member instead.
My suggestion to Asda Minworth is that if the female members of staff working on their "customer service" desk have an attack of the vapours over a mild swear word not aimed at them in any way then they need to be moved to the bakery because a majority of the customer base at that store are chavs who swear constantly and loudly.
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