Almost three weeks ago, I ordered an item from Amazon.co.uk and they promised me the item would be with me by December 4th. I gave my card details as requested, and in due course over 120 was taken from my account. On December 5th I received an item valued at 4.99p with an invoice stating that the enclosed item was the one I had ordered and showing the debit to my card of the 120 .
Now the fun begins. As there is no way of contacting Amazon by telephone, I had to use e-mails. The first attempt resulted in an automated text reply stating that I should write to the company enclosing any retuned items by Recorded Delivery - AT MY EXPENCE! Clearly this was not acceptable and I had no faith in their delivery and returns system, based upon their current performance.
Since then I have sent no less than 14 (fourteen) e-mails, some of which have received the same automated answer, two of which were answered by 'real people' but none of them have suggested when I would get my item or a credit to my card. I am completely disolusioned with Amazon and will NEVER ever buy from them again. This case will obviously end in litigation unless they credit my card, of deliver the fgoods.BY WARNED.
Ged
Bolton
United Kingdom
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