I placed an order for a couple of beds with Dreams on 19th May two weeks prior to moving into my new home hoping that they would be delivered on time. When it came to checking out however the salesperson told me the earliest date that they can be delivered was 22nd June. He suggested that I book it in for now and contact customer services the following week to see if this can be changed to an earlier date. So I did that and found that delivery before 22nd June was still not possible, so I decided to cancel the order (and this was around 23rd May). The person I spoke to told me that to have my order refunded they would have to contact me again to confirm the cancellation, but since then I have never received any calls from them. I have tried contacting them again but can never seem to get through, which is costing my phone bill somewhat having to wait for someone to respond. First time I did manage to get through they told me that they were experiencing some problems with their system and they would be sure to call me. Second time I got through when I still heard nothing they said that they did try to reach but had the wrong number, which is just rubbish because the contact number I provided on the order confirmation currently in front of me is clearly correct. After doing some digging it seems that I am not the only one having these issues with Dreams, making this matter more concerning. If this goes on I may be forced to call upon my solicitor and maybe even have my bank perform a reverse charge if that is applicable. Never in a long time have I experienced a service such as this.
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