E*TRADE has been running a special promotion whereby they offer to refund your commission on your first 100 trades when you setup a new brokerage account. So I set up a new account and made about 40 trades which gave them about $500 in commissions. Now they are not honoring the promotion. Here is the amazing trail of communications with their so-called customer service:
First they told me that I had not clicked on the right hyperlink when I setup my account so I did not qualify for the promotion. Next I pointed out to them that this requirement was not stated anywhere in their offer.
So next they told me that I had funded the account with a transfer from my E*TRADE savings account, and that is why I did not qualify. Again I pointed out to them that this is not stated in their offer.
I certainly expect better from a well established and respected company such as E*TRADE. I am very disappointed that they seem to be working very hard to find (bogus) reasons to dishonor the promotion in my case.
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