Beware before you use KLM airlines
I have written to KLM airlines to try and sort this unfair system that they operate within. We are an organisation that will never ever use this company again. Their customers service is appalling, rude and down right ignorant, they have not had the courtesy to reply, only pass this issue on to lastminute.com and after weeks of corresponding and telephone calls to them, they eventually informed me that they had nothing to do with this booking.
Customer Support Department
South Terminal London Gatwick Airport West Sussex, RH6OPU
May 31st 2011
Dear Sir / Madam,
Online flight bookings - Booking code: YWAZ2A and YWGASH
On Thursday May 27 I attempted to book online tickets for 11 people through - Skyscanner flight search. The set-up on this website only allowed me to book a maximum of 8 persons and they then sent me to your website to continue with my request. Because of the set up I completed an identical booking on your site for 6 persons and 5 and sent them simultaneously to you. The first 6 persons were accepted and the 5 was rejected, the reason given on your website was that this e-mail address had already booked tickets and my request for the five persons was refused. I then reset the booking for the five persons on your site and unfortunately made an error in the booking time which you will see from the ticket reference numbers above. In a short time I immediately communicated through your website customer support section and pointed out my mistake.
On Friday and Saturday morning I received an e-mail (unfortunately I was away on Friday) and contacted your Customer Support Department on Saturday morning by telephone as requested and the lady on the line explained that she could only advise by the guidelines of the Company. I the asked her if I could discuss the matter with her manager and she said that she would place me on hold, I waited for approximately 20 minutes and without any explanation from her about the delay I replaced my handset. I am totally dissatisfied with this person arrogance towards me and would ask you through you phone call trace system to reprimand her.
Because of the genuine mistake that I made, I have now had to make an amendment to the flight booking code: YWAZ2A at £77 per person and would ask you to consider a goodwill gesture and waive these excessive charges or reduce them to cover administration costs only.
I look forward to hearing from you soon and would appreciate your help on this matter.
Yours sincerely,
Colin Thomas
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