They ring you up and try to pusuade you to take a Health & Safety CD on approval; when you asked them about the price they tell you its free of charge; when the CD arrives it is such utter crap that you wouldn't even pay 50 pence for it. So it gets lost; then the invoices arrive and they tell you you now have to pay and they have recorded your call blablablablabla.
This is what you:
you NEVER EVER pay; in fact you ask them to pick up THEIR CD from your practices; these are unsolicited goods and if they do not collect the goods you can destroy them or use them
you send the invoices and all their other threats to your local trading standards office and the DTI.
you send an e-mail to watchdog; eventually they will turn up at their doorstep
you demand to get a copy of the tape; there isn't one (I think); if there is one, even better, make 2 copies, send one to trading standards and one to the DTI.
Kevin
Oldham
United Kingdom
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