I AM ABSOLUTLY APPAULED WITH THE LEVEL OF SERVICE I HAVE RECIEVED FROM VIRGIN.
I WAS RECCOMENDED BY A FRIEND IN DECEMBER 07, I HAD MY SERVICES INSTALLED 18TH DECEMBER 07, AND HAVE HAD NOTHING BUT PROBLEMS, MY TV DIDNT WORK NOR MY INTERNET OR HOUSE PHONE. I MANAGED TO SORT THE INTERNET AND TV OUT WITH MINIMUM HELP FROM VIRGIN.
TO THIS DAY MY HOUSE PHONE STILL DOES NOT WORK 5 WEEKS ON, I HAVE SENT NUMOUROUS LETTERS AND MADE LOTS OF CALLS TO THEM BUT STILL I GET NO FURTHER, U SPEAK TO SOMEBODY AND THEY SEEM TO HAVE NO IDEA OF WHAT THERE DOING..I AM ABSOLUTLY ASTONISHED THAT YOU CAN NOT EVER SPEAK TO SOMEBODY HIGHER IN THE COMPANY, AND I AM FED UP WITH EXCUSES.
TO TOP IT OFF I HAD MY 1ST BILL THROUGH SAYING I HAD MADE A PHONE CALL TO SOUTH AFRICA!! I WOULD LOVE TO NO SOMEBODY WHO LIVES THERE AND ALSO I WOULD LOVE TO JUST BE ABLE TO CALL FAMILY LET ALONE SOUTH AFRICA AS MY PHONE HAS NOT BEEN WORKIN SINCE THE INSTALLATION. I AM JUST ANNOYED THERE SEEMS TO BE SUCH A LOW LEVEL OF COMMINICATION WITH IN THERE COMPANY
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