After a home visit from Mathew (if that’s what his name really is) we ordered a Hot Tub at the beginning of September. We were told it was manufactured in America it's not it's coming from China. We were told it would be with us within 12 weeks we still don't have it. 23 weeks later!
I signed the order form Mathew completed not realizing that I was signing a contract. Terms and conditions are on the back of the form which he does not show you. He failed to complete the "due date" he just put regular on the contract and did not advise me of my right to cancel the contract nor is there a section on cancellation on the terms and conditions. He promised delivery within 12 weeks and said more likely to be earlier. We paid 50% deposit paid, and balance would be due upon delivery, but just 3-4 weeks later they requested the remaining payment to allow for shipping.
I have made numerous calls and letters to them asking when the hot tub will arrive. Every time I was told that they are waiting for shipping documents from the manufacturer. I have requested to speak to the manager and have not been able to, only false promises that someone will ring me back. Surprisingly they never do!
I was advised by trading standards to send them a letter advising time is of the essence and give them fourteen days notice for delivery, if I don't receive my hot tub by this time they would be in breach of contract. This time has passed and I have now sent a letter to the company cancelling our order and requesting our money back as they are in breach of contract. Still no reply, either by phone or letter from the trade price group.
I have instructed my debit and credit cards to conduct a charge back, which is still being disputed by the trade price group. This dispute still continues as I write.
I am consultation with a solicitor and if I have no luck getting my money back I will be taking The Trade Price Group to court. (check out your home insurance policies, some cover you for legal expenses for consumer issues)
I will keep you posted.
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