I am writing on this forum to ensure that not even one more hard working, honest person loses money to Webcreation UK. I hired them to design my website, and that was a HUGE mistake.
From the moment I handed over my 50% deposit, the sales guy who was so readily contactable earlier, was not available on the phone and would not even acknowledge or reply to emails. He said he would support me if there were any issues!
The delayed designs I have had back are poor, but the logo designs are even worse! One design was just a picture I sent as an example with my company name pasted in! When I queried this, I was not even given a proper reason, just that they were "working with me", and that "the logo design is a small part of the overall package we provide our clients". There is no mention of this on the ecommerce package they offer, and in any case, the work should still be completed to a good standard, or at least one where the client will not be infringing on any trademarks! This particular "change" took over 1 week for them to complete, and that was with me chasing.
As they have refused to give me a refund, I have asked for a breakdown of all costs, only to be told by their senior project manager that "I am unable to provide you with a breakdown of all of the hours that our admin, development and support team have spent on your project." The work done so far has been of poor quality, and I simply wanted to know how long had been spent on it and by whom so that they could justify keeping my deposit. This refusal has led to a complete breakdown of trust.
PLEASE PLEASE please do not use Webcreation UK. You will regret it. Their smooth talking sales guy will take your cash and disappear! Their "customer support" team will not reply to emails. Their designers will get to your changes when "they reach your email in their inbox" (another wonderful quote from the support team at Webcreation UK). Avoid at all costs!!!
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