I am SO angry and frustrated with this company. I cannot begin to describe their incompetence and scamming. I signed up for domain name registration, 6 months hosting domain privacy. That was beginning of June, as of yet my site still doesn't work.
I have had over 30 emails from support with the most ridiculous and downright stupid advice I have ever had, technical experts my foot. All these people do is search on google and send you a link! Keep telling me my ftp isn't set up correctly, which it is, in fact ftp works fine. Then it was that my web pages weren't uploaded to my public_html directory, yes they are, I sent them proof of that. However site STILL wont work.
The outsourced support is frustrating. These people DO NOT know what they are doing. I for one am getting really fed up with everything being outsourced to India. They are not technical experts, they can't even speak English very well. When I pay for a service with what I believe is a UK company I expect them to at least speak my language.
As for a refund, I have requested a cancellation 4 times and cannot get a response. They just keep emailing back "tell us your problem and we will help you", it's the exact same problem, it hasn't changed then they send back the exact same stupid response "here is a link on how to set up ftp host", arrrrgggggghhh!
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