Orange Broadband
Money taken from bank account without prior notice

Over 6 months ago I attempted to change from free internet access to paying monthly for a wireless router. When the equipment failed to arrive I contacted Orange and after a few calls I was able to get it through to someone that the equipment hadn't arrived and we agreed I would have three months free access. When I came to connect the router I found that the service had been discontinued. On contacting Orange I finally found that the reason they gave for this was non payment although Orange confirm that no payments applied for were reversed by my bank. A cancellation fee of £72.87 was also collected from my bank account without any reference to me. Despite several telephone calls and letters over a three month period I still have nor received repayment of this money.