My 17yr old daughter recieved a free download card from a school function and ask me if she could sign up... I said yes (not knowing you had to be 18) when she went to register it ask her for a credit card so I handed her mine on the grounds that she cancel before the 30-day trial.
I didn't find out until Feb of 08 that emusic had been charging my card since Oct. 07 9.99 each month. I ask my daughter about it and she said she was never able to get on so she thought that she had not registered. I told her to go into her account and send an email as to what happened and ask them to refund the money as that you never were able to sign in. She did and got a computer generated letter stating that they would be in touch in a few days.
First I called the number on my statement only to find that of the 3 options all of them sent you to the web site to cancel or send an email to customer support. I sent emails, searched the site for a phone number to speek with a human being but I couldn't find one. I am so angry we have sent cancelation emails for the last two months and still they bill/debit my credit card. I'm not around $70 paying for nothing. I went tonight on the web site into the message boards and found a blog were this person put a link to a phone number for corprate office. It is (212) 201-9240 thank you who ever you are.
I will be calling in the morning of course they will probably be closed as that it is Saturday tomorrow. I will try any way. I am sorry but if this company was on the up and up there would be live customer support, phone numbers addresses all over the place, your site does.
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