On the 14th of April I purchased Ebay item number 8277101219. I paid via PayPal, the amount of GBP 149.99.
On the 16th of April I noticed I had lost 750 from my bank account. I contacted the bank, and they said that the PayPal transcaction of 149.99 was earmarked for withdrawal 6 times. Resulting in a total price of 900. Hence my bank balance of zero. I then went to PayPal.com and tried to report suspicious activitity on the said transaction, and included several paragraphs detailing my bank account details, but when the file was reported, it showed its subject heading as 'item not received'. This is the statement I provided with the report;
"MY BANK HAS INFORMED ME THAT THE TRANSACTION WENT THROUGH 6 TIMES, RESULTING AN AMOUNT OF 149.99 x 6, INSTEAD OF A SINGLE TRANSACTION OF 149.99. MY BANK ACCOUNT IS NOW EMPTY. I HAVE CANCELLED THE CREDIT CARD ON RECORD"
On the 16th of April, the bank told me that this was a communication error, and only the original single transaction of 149.99 would be processed. Not wishing to cause the Ebay seller any undue problems, I cancelled the dispute.
However, 10 days after the purchase, the items did not arrive, and I contacted PayPal to file an 'items not received' claim. They told me that since I cancelled the original claim, they would not re-open it.
The notes supplied with the original dipsute clearly state I was trying to report suspicious account activity, and not an item not received. They said well that's the rules to tough.
I have telephoned them any sent many emails, each time to be told the same thing, "you made a mistake, so tough"
I will not be receiving any of my payment from PayPal, which I think is disgusting. They are clearly avoiding any compensation by hiding behind a loophole, even though from reading all the facts, it is easy to see what problem I was originally reporting.
Please do all you can to help, this is very upsetting, as I feel cheated and abused.
Thank you very much for your time.
Nick
forres
United Kingdom
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