Customer Services Manager,
I am thoroughly disappointed with your level of service afforded to me!
Your Service Personnel does not appreciate the urgency of the situation when a Fee-Paying Customer complaints that he cannot, on repeated attempts, enter the web-page to gain access to his own e-mails on 31st October. The situation was initially kept in abeyance until, on 11 November a totally irrelevant and inappropriate answer was sent to by e-mail with little understanding of the problem!
I AM STILL NOT ABLE TO ENTER MY MAIL BOX FROM VIRGIN MEDIA WEB-SITE!! This is in spite of several attempts at inserting verified e-mail address, Username and Password at the designated boxes.
PLEASE ENSURE THAT THE ERROR IS RECTIFIED IMMEDIATELY SO THAT I MAY ENTER MY MAIL-BOX.
Thanking you,
Dr. D. Mukherjee
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