OK. So AK Management contacted my partner in regards to a loan that he had applied for. My partner does not have a bank account, but "he needed one to apply for the loan", so I let him give in my sort and account number. When I heard him giving in the security number, I told him not to... but it was too late and the agent heard me stating that I did not want them to have the security number. She asked why and I stated that that's how they get money out of my account. I was assured there and then numerous of times that no money would go out unless my partner took the loan. He never did take the loan. To my horror, they took £79 from my account yesterday!!! I have emailed them and spoke to them explaining that they should never have taken the money. I explained that this is my food money. I have 2 babies. The agent said that the procedure is that I email them and wait for an email back. It could take 24 hours, and even then I have to wait for the money to go through the refund procedure. I explained that I did not have no money for food for my children. She did not seem at all interested until she realised the loan application was not in my name. She then stated that she was going to go back to the telephone conversation my partner had with the agent and see if HE gave permission for the money to come out!!! As I stated above... we were assured numerous of times money would not come out unless we took out the loan!! What scares me the most was that the agent did not ask my partner to put the bank account holder on the phone to allow him to use my account. Shows how easy it is. I am appalled. We am sitting here with nothing because they have taken it upon themselves to take my money. Also just to add. Anyone having these problems. Request a copy of the phone call that was made when you applied. They charge a fee of £10 for it, but I have been advised to request a copy as I am taking this matter further regardless if I get my money back or not because of the seriousness and also for the fact I explained they have taken my shopping money and I have not a scrap in for my children. There is no phone number you can ring to get your money back. You have to email them and wait for an email back. You can speak to an agent, but they will not help at all. They are useless and only care about taking money off you. Regardless whether they say they will not take money or not... they will. whether you take a loan or not. Its a disgrace. I am appalled!!! Awful company and extremely UNHELPFUL.
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