I have contacted the company concerned regarding my complaint but had no reply. I'm really concerned about their business practice and my experience. Usenet.nl offer a download service and offer a trial which you actually pay 1 euro for. When you have the trial confirmed with a PayPal receipt, there is absolutely no information in any email correspondence at all that after 14 days they take 99 Euro from your PayPal account! No warning and received an invoice for a year's subscription AFTER the money had been debited from my account. I wouldn't mind but the ten mins I tried the trial, the software didn't work and I didn't give it all another thought. Not once did I receive an email asking me if I wish to subscribe and the information on the website about the charges made are very misleading indeed and do not state it will be 99 Euro anywhere and have checked this. Is this allowed? According to Trading Standards, this is bad practice.
To top it all, with this money being taken without warning and without an invoice, it has resulted in taking my account over my overdraft and over £70 in bank charges so far from happy.
To add insult to injury, the company have not bothered to reply to me so in the meantime I am contacting the appropriate authorities about their practices and an Ombudsman and legal advice and happy to take this company to small claims court - the sheer principle of the matter.
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