Nov 4th I went into the Free Trial with Premier Whitening.com at an advertised cost of £2.95 & Premium Whitening (Premium White Ultra.com) at a cost of £7.40 which was not the cost that was advertised, the advertised cost was $4.95, however when the order was accepted the cost suddenly changed to $11.90. I thought the change was due to the fact that I requested the additional 4 day upgrade. However to my surprise the additional debits was made on my account: £30.47 which on speaking to Premium Whitening admitted to charging my account with Vibrantbeauty@ $48.92 but not the other charges of 20minutesmiles.com @ £148.27 & ultifreshwell @ £54.25 which was also made to my account.
Premium White Ultra advised that the $48.92 was charged as I did not return the pen after the trial period ended and they deemed that I wanted to joind the prferred customer program, however this amount was debited the same date I signed up for the trial, therefore I had not received the item let alone had time to try it.
They claimed not to know anything about the other amounts of £148.27 & £54.25 so I tried calling Premiere Whitening.com on the number they had provided on their confirmation message and all I am getting is a voice message stating the office hours and that is on both the 888 and 0203 numbers.
I am now £243.34 down for something that should have cost me no more than £7.90, which as I was made redundant earlier this year I can ill afford this scam.
The thing about this scam is the product or description do not tie in with the companies placing the advertisment and the advertiser, product or confirmation mails do not link which is making it difficult to find the correct source of complaint in order to get a refund.
To date I have not received any items in relation to £148.27 & £54.25.
If you can suggest how I may be able to get recourse for this it will be greatly appreciated.
I have included my phone number & e-mail address in case you can provide me with some information on where I can proceed with this complaint.
Thank you
GW
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