No delivery, no customer service, please help.
Thankq
Jane
---------- Original Message ----------
From: Jane
To: [email protected]
Date: 23 October at 19:28
Subject: Re: Order ID: #14984625 - DYSON V6 Absolute Cordless Vacuum Cleaner - Silver & Pink...
NO DELIVERY!!!
FURIOUS!!
Sent from my iPhone
On 21 Oct at 15:35, [email protected] wrote:
Friday 23 October around 5:00 P.M. will be ok for us.
Thanks for your confirmation.
Regards,
Kermack Electronics Ltd
Company Registration No. 09803815
+44 (0) 843 330 1344
https://www.KermackElectronics.co.uk
On 10-21 08:31, Jane wrote:
I will except the refund. Also, that there must be a quicker method than 4 to 7 days, please arrange this and advise whether it will be delivered tomorrow or Friday. Regards Jane
Sent from my iPhone
On 21 Oct at 11:28, [email protected] wrote:
Dear Elliott Jane,
We checked with the delivery parcel and it seems that your DYSON V6 Absolute Cordless Vacuum Cleaner - Silver & Pink... was delivered to another address : 92 Uist Road, Glenrothes, Fife, KY76RE, UK. The package arrived 10 minutes ago at 11:18 A.M. and it was refused by the receiver. For this reason, we will send you another product using FREE Super Saver Delivery (4-7 business days) on our expenses. Another package with your product and a gift from us is already in the box, being ready to be delivered to your address: 116 Poynters Road, Luton, LU4 0LA, United Kingdom. The delivery will start tomorrow morning, at 9 A.M. and you will receive the product on next Tuesday 27 October at 4:30 P.M.
As a gift, we will offer you a NUTRIBULLET Cherry Red (https://www.kermackelectronics.co.uk/small-kitchen-appliances/food-and-drink-preparation/nutribullet-cherry-red.html) with the value of £53.99. This gift will be delivered in the same time with your product. You can also apply for a £53.99 CashBack, which will be sent to your bank account as soon as you will request for it.
You will also have the option to use Trusted Shops service, and get a full refund for your order. If you decide to get a full refund for your order, Trusted Shops will contact you regarding this transaction, and they will let you know all the details about getting a refund (Check your email carefully, including Junk folder).
Let us know if you decide to get a full refund or if you want to use our option, with the free gift.
Regards,
Kermack Electronics Ltd
+44 (0) 843 330 1344
https://www.kermackelectronics.co.uk/
Re: Order ID: #14984625 - DYSON V6 Absolute Cordless Vacuum Cleaner - Silver & Pink...
19/10 13:31
Jane
To [email protected]
Please deliver ASAP, regards, Jane
Sent from my iPhone
On 14 Oct at 17:45, [email protected] wrote:
Dear Elliott Jane,
We checked with our payment department, and your payment has been received few minutes ago.
As you can see from the invoice sent to you, the delivery process takes between 4-7 business days plus one day for dispatching the product. You can also check your Kermack Electronics account, to verify that your current order status is "Processing".
The product will be delivered to the following address: 116 Poynters Road, Luton, London, LU4 0LA, United Kingdom using FREE Super Saver Delivery (4-7 business days). We need one working day to get the DYSON V6 Absolute Cordless Vacuum Cleaner - Silver & Pink... ready to be dispatched (Packaging process).
You will receive the product at your address on Tuesday 20 October around 5:00 P.M.
Please confirm that you will be able to receive the product at specified delivery address, on that time.
Waiting for your confirmation.
Regards,
Kermack Electronics Ltd
Company Registration No. 09803815
+44 (0) 843 330 1344
https://www.KermackElectronics.co.uk
0 comments