» Business & Finance » Review / complaint: Halifax - Ridiculous online banking password reset process | News #20452

Ridiculous online banking password reset process

I'm working overseas at the moment, but the fixed term portion of my mortgage in the UK comes to an end this month, and I wanted to log into my online banking to see if there was any advice on the site as to what my payments would change to, and what other mortgage products I could switch to, etc.

I remember my password, but not my "memorable information". No hint available. I click Reset Password and Memorable Information (you can't just reset the latter) and it tells me to phone a UK number with a reference number. I do this - from overseas. Costing loads. Eventually we get to the point on the phone where they tell me that because I'm a mortgage-only customer, the ONLY way to finish the reset is to come into a branch. For an online service. I'm working in South Africa.

Ironically, I think I remember my memorable information now, but they say I can't "unreset" the password, so I'm stuck in limbo where I can't finish the reset and can't cancel it.

Basically: Halifax. Your online component relies on someone having easy access to a branch. That costs you money and makes you look stupid. How can I reset my password without spending? 1000 on a plane ticket?

Company: Halifax

Country: United Kingdom   Region: United Kingdom   City: Online Banking

Category: Business & Finance


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