We brought two sofas from scs in may when it was delivered they were damaged we reported it within the hour, there customer service department promised to replace the damaged furniture. From may- Dec they kept promising to put things right, so in march I took them to court it cost me £70.00 but it had the desired response within 2 weeks scs got in touch to settle out of court in full costs. If you have a problem with scs write a letter, no response another letter giving them 14 days to fix your problem or you will go to the county court without further notice and do it, don't be afraid to go to court I did it online, it was easy for me so it would be simple for you DO IT
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