Booths Supermarket
Rude Staff, Management disinformation

I have been shopping at Booths supermarket for many years and never found any problem's with approachable staff before apart from now.

Whilst shopping for food recently i asked a member of their Booths isle staff for the availability of Heinz 57 steak sauce, in reply to my question at which point i can only describe as being snapped at, the answer came back as there is no such product.

On politely mentioning that she must be mistaken as i had observed this product in the US the contemptible growling reply was that this was the UK not America, to describe her manner as rude and condescending would be an understatement.

Still in a state of shock that a member of staff should in my word's attack a member of the paying public in the currant climate seemed quite bewildering.

I then thought it would be necessary and beneficial to let the management know of my unpleasant experience as the company tend's to like to portray itself as pay a little more for the quality of the experience and it's above averagely priced product's.

I was grudgingly given the attention of a person who said he was a Manager by the person whom had been so unhelpful minutes earlier.

I was given a telephone number on a very large piece of cardboard on which i was told was Head offices contact number, I then left the premises.

I called the number the next day but found the person on the other end also unhelpful and uninterested.

I then made my complaint through their website.

A few days later i received an email from a Mr Allison in which he apologized and 'hoped' it wouldn't happen again.

I was then sent an email from the the same gentleman informing myself that his buyer at central office had expressed that Heinz 57 steak sauce was not available in the UK and could only be purchased in the US.

The next day i took a trip to ASDA supermarket to try out their services for size and was surprised to find a very large stock of Heinz 57 sauce of which one was purchased by myself.

I was gracious enough to inform Mr Allison the Manager of my find and stated that old adage that extra expense doesn't necessarily mean better quality.