Four months ago I visited the Walsall branch of the SCS furniture showroom. We were attended by an amiable representative called Sean. He sold us a Lazee Boy leather suite consisting of a two seater settee with power recliners, a single seat with power recliner and a luxury lift chair, again with a power recliner. We had bartered with Sean and his supervisor, an asian man, and agreed on a figure of £3, 000.00. On various occasions I asked Sean to confirm that the order was correct, as he had advised me that when he had placed the order there was no cooling off period to change our mind. He confirmed the above details. When the suite arrived I was shocked to see that one of the chairs was devoid of a recliner mechanism. I informed the delivery people of the error, their response was to phone the branch. I was spoken to by the manager Tony Squire, an abrasive and obnoxious individual who kept on insisting that we had received what we had signed for. I tried to explain that as far as I was concerned I had been sold a suite with all pieces with power recliners. Again and again he kept on reiterating that the agreement showed a standard chair. I said that it means nothing to me that it's jargon. I have had to pay a further £300 to get what I ordered and paid for in the first place. The service from SCS is absolutely appalling. I feel completely mislead by the salesmen who dealt with me.
0 comments