I bought a Padstow large size sofa (catalogue price £1100). It was delivered November. The seat cushions sag towards the centre.
I complained to a very defensive Customer Service Department and was told by a visiting 'technician' that the sofa met 'specification'. A letter followed, saying that they were 'not responsible' for their sagging sofa and if I wished to pursue the matter further then I could pay an 'Independent Test House' of THEIR choice to submit a report!!!
They can't really loose can they?
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