Complaint / review / scam report
Furniture Point
Awful company to deal wih, poor quality goods

I would advise anyone to steer well clear of this company. Their attitude to customer service is by far the worst I have ever experienced, and the quality of the goods were of a poor standard.

I ordered 7 items of furniture, coming to a total of over £1, 700. and was told there was a lead time of up to 3 weeks for delivery. The delivery actually took over thirteen weeks!

I phoned on numerous occasions during this time for updates, but was simply told that I would get them, when I got them. Never any apologies!

When i eventually received the furniture, one of the items was missing, one of the items was damaged, and the delivery people dragged the boxes containing the furniture through my house, ruining my brand new carpets. I had to have my floors professionally cleaned afterwards to get the marks out.

When I phoned the company to complain about these issues, I got the following responses -

Regarding the missing item - They couldn't tell me when it would be in, and would just refund my money. I found this entirely unhelpful after having waited 13 weeks already.

Regarding the damage to my carpets - I was told that it was perfectly understandable that the boxes would be dirty, as they've been sitting in a warehouse for weeks, and that I should have expected it.

Regarding the damaged item - I eventually received a replacement after a further 10 weeks of waiting (a total of 23 weeks) which is ridiculous!

I have received no apology throughout this entire episode, in fact all I’ve had is unhelpful and rude staff.

One of the people I spoke to when i complained, claimed to be the manager, but I don't believe this to be true, as there is no way someone with such poor customer service skills as his, could ever be in charge of any business.

There wasn't even a silver lining to the cloud, as the quality of the goods was poor as well

I will never deal with this company again, and would advise anyone else to read the many reviews from people who have had a similar experience with this company.

I rarely write reviews, but my experience with these people has been so bad, I thought it best if others know what they would be letting themselves in for.
Author: shoven

Offender: Furniture Point

Country: United Kingdom   Region: United Kingdom

Category: Furniture & Equipment


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