ComplaintsHub.co.uk » Foodstuff » Review / complaint: Ember Inns - Bloody awful | News #7560

Ember Inns
Bloody awful

This is the original email I sent making the original comments...

The reason I've been forced to do this is because ALL the emails (5 no) Have come back " undelivered Daemon Failure"

What a great way to treat good/ regular customers?

I wonder now if I'll get a response??? I don't think so!!!

I’m emailing you to advise you of events at “The Sandringham“ Quakers Rd, Downend. Bristol.

As a regular at the Sandringham for many years and being a fairly regular complimentary correspondant to you.

I’m afraid I have to mail you with a very bad report.

I arranged through my sister-in-law, Mrs Julie Heaven, a booking for 14 members of family and some friends, for my nephews 23rd birthday. We had pre ordered our choice from the menu. Starters and main courses in advance and were looking forward to the usual fine food. After what seemed a lifetime the starters arrived, with long gaps between. We all ate them at different times.. Bad wasn't it? Then, after another long wait the dishes were cleared. Another long wait saw the main courses arrive. Again spread over several minutes. Considering all the meals were pre-ordered, what went wrong with the timing? Your reputation has been severely dented. If the restaurant had been busy, I might have had some sympathy, but the place was not busy at all!

I have never felt so embarassed and ashamed at the presentation and quality of all the meals.. From the Sea bass... Dry and tasteless... The roast beef and yorkshire puddings.. Dry as a bone. everything burnt on the edges... Lacking in vegetables and gravy... We had extra gravy and it arrived well into the meal... The steak meals with the tomatoes, onion rings all burnt on the edges.. I could go on... Your manager asked if everything was OK and I had no option than to tell her that It was, “the worst meal I’ve ever had there”!!! She did offer us complimentary drinks, which we really did’nt want and then apologised, saying. “There was a trainee chef on duty that night!!! No supervision??? How was the food ever allowed to leave the kitchen at all??? Glum faces all around. All very disappointed and left waiting for the dishes to be cleared, a good 20 minutes after the meals had arrived.

I found myself taking photos of some of the food, just to remind me of just how bad it was..

I’m happy to pass these on to you if you wish. I’m sure they will give you a better understanding of my comments.

I would appreciate a reply of sorts to this email... Or perhaps you will decide to ignore it??

I’ll await your reply with anticipation.

Yours sincerely.

Roy Oaten


Company: Ember Inns

Country: United Kingdom   Region: England   City: Bristol

Category: Foodstuff

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