I placed an order by telephone earlier tonight to be delivered to my house.
The driver called 10 minutes before leaving to deliver to ask for direction which I
duely and CLEARLY gave. They are very simple. From Newington green head down
Matthias Road and when you see the first busstop thats my block of flats.
Simple.
10 minutes later I recieve a call from the driver who tells me he's at completely
the wrong end of the street and could I meet him there.
I live on the third floor of a block of flats and I have a 7 year old child who
shouldn't be left unattended. i inform the driver to at least go to the correct
place I had told him earlier, .
I go downstairs to collect the order and the driver is not there.
I wait for 5 -10 minutes in the cold to see if he is on his way.
Nothing.
So I go upstairs and call Islington Pizza Hut.
The manager tells me he is outside my flat. I go back downstairs. The driver is not
there. I continue to wait. Still not there. The manager says there are a large group
of kids outside the flat so the drivers life is in danger.
There are no kids outside my flat. I am standing there myself. It is perfectly safe
where I live. The manager says they are cancelling my order because I am not willing
to go outside to collect it. Despite the fact that I am stood outside on the main
road waiting for it
The manager then tells me they do not usually deliver to Matthias Road. I have been
ordering from there for four years and when you enter my postcode into the search
system on your website it informs me that the Islington branch is my local branch.
So I should think I know where it is. The manager says I am liar, they never deliver
to Matthias Road, despite confirmation emails from the previous Sunday that they
deliver and the driver coming to my door to deliver it at the time.
The manager then hangs up.
I call back and speak to someone else who says that they can see from my records
that I am a regular customer and can only apologise for the terrible way I have been
treated.
Needless to say I am beyond livid at being treated like I was some sort of criminal
despite the fact that I have been a good customer for years and went out of my way
to help a driver that can't navigate a bus stop on a main road?
I expect a full written apology for the upset from the manager and demand to know
how on earth you can allow your staff to treat customers like that. I was not
abusive and I did not threaten them but I was treated like the scum of the earth.
I want an enquiry and I expect to be compensated for the distress caused.
Amanda Steele
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