Dear Sir/ Madam.
Yesterday on 26th May was a very nice day in Swansea, So I decided to go with my girl friend to brigand to make some shopping. When we finish shopping we decided to go and have a meal, and for me the favorite place as I used to go always is Pizza Hut not only just in the U.K but in every country I used to go, I don't go to other not trusted places…
Anyway, as we order two cola and salads and a large chicken barbeque pizza, and when they placed it on the table I discovered that it was with pork, I asked one of the staff that we order chicken barbeque only and not with pork, they told me it comes with it as it is in the menu (barbeque dulex), I said again I ordered chicken barbeque pizza only, because I don't eat pork as it is forbidden in my religion, they take it away and what they did is they remove the top, and the pork (as I suppose) and they did not add anything and they beck it again (it was nearly burned) and they add some catch up to make it in a good shape, I was really shocked. As there was a lot of people beside us and my girl friend did not eat any peace, it was the most terrible pizza I ever eat in my life, I swear it was only just catch-up and red onion, the cheese are burned, simply there was no flavor nothing just bread and catch-up.
I really feel embarrassed specially when the staff was unhelpful, so I decided to eat it and not to say anything or the people beside me will say that I make a lot of unnecessary complains. When I pay the bill I told this to the girl (Rebecca) what happened, she did not say anything and just ask for payment.
I felt very angry especially when I went home and there was pain in my stomach because of the pizza I ate, I really spend a terrible day yesterday because of that... as the opposite I used to spend my best time there!
I really feel unfair, and I will not be a customer for pizza hut as I used to be from more than 15 years ago, I think you should look carefully to your customer satisfaction, because you have a very good strong reputation all over the world.
My bill details it the following:
Pizza Hut (UK) Ltd
Designer Outlet Village
Tbl 29/1 Chk81 Gst 2
Station 2 26May'09 15:43
Hope I will be fairly treated.