I went in to huyton branch for round 6pm on tuesday last week for a family bucket for us.bought 8pcs chicken deal family meal, got home looking forward to eating it and me an family, but the whole 8 pcs chickens ended up going in bin as all chickens had a funny smell as if it was off and very oily like if it was re-cooked and the fries look like been re cooked very bad condition and oilychips bags were oily and ripped in bits inside bucket.
the only thing was ok was the coleslow which was prepacked, all three of us in the family thought the chickens were off so we ended up going to macdonalds for fresh food,
i must mention that this is the first time im complainning from many bad things that i have experinced from this paticullar branch, this is my local kfc as i live near them and i do my best not to go there usually i go to other branches.
also other problems in this branch is the place is always dirty, floor, tables are never cleaned, bins always have rubbish hanging out of them, the staff are very unhelpfull always having bits missing from ur order and forgetting to give u things like forks for coleslaw tissues, missing out the gravy, salt etc etc when u sitting in or take out and so forth.
u never see a manager in front incase u have a complaint only some young girls which when ur food is late or missing no apology or anything, eg they have missed out ur popcorn or miss pcs chicken and u have to come bak from car and wait in quee again to get them and with a bad attitude they just put it in the bag and handed to u as though the customer is in fault, no sorry or anything from staff, i get better service in the local chip shop if mistakes happen.there is always a issue with this branch i think the management needs retrainning properly like ur other branches.
thankyou
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