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Emirates Airline
Unprofessional behaviou

PASSENGER NAME: RADHIKA KOCHHAR

EAT NO: 48G

DATE : 16 APRIL

FLIGHT: EK 029

BOARDING TIME: 09:05

I WAS VERY HAPPY AND EXCITED, SINCE I WAS TRAVELLING BY EMIRATES FOR THE FIRST TIME..I FLEW FROM DELHI-DUBAI-UK.

BUT THE BEHAVIOUR OF THE FLGHT CREW HAD PUT ME OFF. DURING MY FLIGHT FROM DUBAI TO UK..I WAS ASKED ABOUT MY FOOD PREFRENCES, AND I CLEARLY TOLD THEM I AM STRICT VEGETARIAN, AND WOULD PREFER IF YOU SERVE ME ONLY VEGETARIAN FOOD, AFTER WAITING FOR HALF AN HOUR I CALLED THE HOSTESS AND ASKED IF I WILL BE SERVED SHE SAID YES AND BOUGHT ME FOOD, I WAS SHOCKED TO SEE FISH IN MY FOOD AS I HAD SPECIFICALLY TOLD HER ABOUT MY PREFERENCES, I CALLED HER AND ASKED TO TAKE BACK THE FOOD, SAME THING HAPPENED WITH MY CO-PASSENGER MRS. RADHIKA GUPTA ASWELL.SHE MADE FACES AND SAID THAT WE DO NOT HAVE VEGETARIAN FOOD I GENTLY ASKED HER TO SERVE US SOME FRUITS..AFTER WAITING FOR WHILE I CALLED HER AGAIN, SHE THEN CAME WITH TWO SERVINGS ONE FOR ME AND FOR MY CO-PASSENGER, SHE SAID THAT THESE ARE VEGAETARIAN FOOD, BUT THEY LOOKED ALTOGETHER DIFFERNT, SO I ASKED IF SHE COULD PLEASE EXPLAIN WHAT THE DIFFERENCE WAS, SHE SAID ONE OF THEM IS VEGETARIAN AND THE OTHER ONE IS SPICEY VEGETARIAN, I KEPT QUITE BECAUSE TO MY KNOWLEDGE SHE WASNT VERY HAPPY SERVING US BOTH, AS HER ACTIONS WERE VERY PREDICTABLE. SHE DIND NOT EVEN KNOW WHAT FOOD SHE WAS SERVING THERFORE SHE GAVE SOME BIZAARE EXPLANATION.

WHEN I OPENED MY FOOD IT HAD PASTA AND SOME SALAD AND REST ALL THE DISHES WERE EMPTY. I HAVE ABSOLUTELY NO PROBLEMS WITH THAT AS THAT WAS THE BEST EMIRATES AIRLINE COULD PROVIDE THERE CUSTOMERS.

MY CO-PASSENGER WAS SERVED INDIAN MEAL WHICH HAD DAL-RICE-AND OTHER STUFF.

ANYHOW, MOVING FURTHER, WHICH WAS SO UNEXPECTING FROM SUCH AN REPUTED AIRLINE CREW, WHILE SERVING THE BREAKFAST NO ONE BOTHERED TO ASK ME AND THE LADY IF WE NEED ANYTHING OR ARE WE HUNGRY. THAT WAS STILLL OKEY BECAUSE I THOUGHT TO MYSELF THAT THEY MIGHT NOT HAVE ANYTHING HENCE THEY HAVENT SERVED US. AFTER SOMETIME ANOTHER HOSTESS CAME ALONG WITH THE COFFE KETTLE AND ASKED ME IF I NEED IT, I SMILED AND POLITELY SAID I DONT HAVE THE CUP, SHE APOLOGISED AND WENT BACK AND ASKED THE SAME HOSTESS TO ATTEND ME AND MY CO-PASSENGER, SHE CAME TO ME AND APOLOGISED FOR NOT SERVING BEFORE, I SAID IT'S OKEY AND REQUESTED HER TO SERVE ME ONLY IF THEY HAVE VEGETARIAN FOOD OTHERWISE I MIGHT ASWELL STAY HUNGRY AND NOT REGRET LATER. SHE WENT BACK AND BROUHT TWO DIFFERENT MEALS, (AGAIN).

THIS WAS SOMETHING WHICH GOT ONTO MY NERVES, BECAUSE THE MOMENT I GRABBED A BITE I GOT PANICK BECAUSE IT WAS CHICKEN SANDWICH, I CALLED HER AND ASKED HER WHAT HAVE YOU DONE, AND ASKED HER TO SEND SOME SENIOR TO SPEAK TO ME, NO ONE CAME FOR 5-10 MINS, AND THEN MR. SAYEED MEHMOOD CAME (FLIGHT STEWART) AND ASKED ME WHAT THE PROBLEM WAS I EXPLAINED IT TO HIM, THINKING THAT HE WILL BE SYMPATHETIC AND WOULD UNDESTAND THAT THIS IS VERY RELIGIOUS TO ME AND SHE HAS SOPILT IT BY SERVING ME AND IGNORING MY REQUESTS AGAIN AND AGAIN, INSTEAD HE KEPT LAUGHING WITH ONE HAND ON HIS MOUTH AND BEHAVING AS IF I AM SOME KID AND TOLD ME ON HER BEHALF THAT SHE ASKED YOU IF SHE CAN GIVE YOU CHICKEN SANDWICH, I GOT FURIOUS WITH THIS REPLY BECAUSE THIS WAS AN COVER-UP FOR HER, I ASKED HIM HOW COULD SHE LIE POINT BLANK ON THE CUSTOMERS FACE . AM I MAD REQUESTING AGAIN AND AGAIN TO SERVE ME VEGETARIAN MEAL, I FUTHER ASKED HIM TO PLEASE GET SERIOUS WHILE TALKING TO CUSTOMERS, HE ASKED ME TO GIVE HIM FIVE MINUTES. HE CAME BACK WITH THE LIST AND SAID THAT NO REQUEST WAS MADE FROM MY END TO SERVE VEGETARAIN FOOD, I TOLD HIM THAT, THIS IS AN ALTOGETHER, DIFFERENT ISSUE, BECAUSE I ASKED THE HOSTESS TWICE BEFORE SERVING ME MEALS THAT PLEASE DO NOT SERVE ME NON-VEG FOOD, AND IF YOU DO NOT HAVE I WILL UNDERSTAND. SHE JUST WAS IGNORANT. I THEN ASKED HIM TO GIVE ME A FORM TO MAKE A FORMAL COMPLAINT. STILL HE WAS NON-SERIOUS ABOUT THE ISSUE ON SEEING HIS BEHAVIOUR I ASKED HIM TO MAKE ME SPEAK TO HIS SENIOR, MR SAYEED MAHMOUD (FLIGHT PERSOR) HE WAS A GENTLEMAN WHO LISTENED VERY CAREFULLY AND ASKED ME TO GIVE EVERYTHING IN DETAIL, WHICH I DID, AND I VERBALLY TOLD HIM THAT THE HOSTESS (VEERA) WAS MAKING FACES TO ME . THE NAME WAS TOLD TO ME BY THE (FLIGHT PERSOR)

AS I COULD NOT READ FROM HER BATCH. HE ASKED ME TO GIVE THIS IN WRITING ASWELL SO THAT THE PROPER ACTION CAN BE TAKEN AGAINST THEM. WHICH I DID, I WAS ASSSURED BY THEM THAT THEY WILL GET BACK TO ME ASAP.

IT'S BEEN12 DAYS AND NO ONE HAS GOT BACK TO ME, I THEREFORE REQUEST YOUR GOODSELF TO KINDLY GET BACK TO ME ASAP. OTHERWISE NECESSARY ACTION WILL BE TAKEN FORM MY END.

THANK'S

RADHIKA KOCHHAR


Company: Emirates Airline

Country: United Kingdom   Region: England   City: Hatfield

Category: Cars & Transport

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