As a domestic customer of BP Gas and its predecessors since 1979, we have had reasonable delivery service of LPG for our domestic use. We pay for the "top-up" service which ensures we do not run out. On 29th November, we noted that the November top up had not taken place and on contacting the help line were assured of a rapid delivery. Although there has been bad weather conditions our drive off the main route has been clear throughout. Despite calling every day and several times a day, we have had no delivery in 16 days. We have had four separate assurances that deliveries were en route and none have arrived.
The help line has just taken 1.45 hours to deal with 12 calls in line. When answered, very civilly, I could not get any assurance that a delivery could be made and certainly not when, The advisor had spoken with me before and was surprised that a delivery had not been made. He had no ability to expedite as thus was wwith the despatching team, with which there was no liaison.
BP is a very troubled company where systemic failures of customer service continue. It is careless of its customers and does not mind who knows it.
Nick Parker.
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