I have been into a store to try and exchange a pair of sports shoes that are incorrectly sized my son measures a 7 and the boots are a 7 however he needs a 9! in these boots I have no receipt as my sone had chosen them from the internet and they were a gift from a relative. I tried to exchange in store for a larger size (the shoes are there own make and it says sports direct on the box) I was also going to buy other items in store so did not want any cash or credit note they would have made extra money out of the transaction. However because I have no receipt and they were a present they will not do an exchange. I was told by the manager that I would have to contact my elderly relative and get a copy of her bank statement! but if she had used cash then no refund or exchange. The assistant said she was embarassed at the amount of complaints they get and doesnt know what to say to people anymore. DO NOT BUY FROM SPORTS DIRECT VERY POOR. In these current times you would think companies would be bending over backwards to help people and retain customers.
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