I was sold 6 rolls of wallpaper - 4 with one batch number and 2 with another.
As this is not my area of expertise I did not know a batch number on wallpaper even existed. The wall paper is now up and does not match. I have wasted £400
Laura Ashley manager in Centurion Way Chester store feels confident she mentioned batch numbers to my husband when he purchased the 6 rolls. My husband has confronted her and explained that he would never buy wallpaper with different BN if this had been pointed out. According to our receipt the store opens at 9.30am and my husband left the store at 9.31 and 39 seconds... not much discussion in that time I dont think. Customer service in Powys say nothing they can do. Manager (Julie) in shop says she has contacted customer services to give her side of story and informed my husband that customer services always back their staff... not much customer service there!!
I will carry on pursuing this until it is resolved in my favour. It is completely the responsibility of the shop / company
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