I ordered a Vola KV1 kitchen tap, quoted at 437, 40 including shipping to france, on February the 18th 2009 and paid a 218, 70 deposit. Having no updates on my order I tried to reach lavabo by phone several times without success. I sent them an email on the 4th of march for which i finally got an answer the 18th of april (more than a month later!). Here is the mail that I received :
Dear M. Portnoi,
Please accept our apologies for the late reply we encountered a pricing issue with regard to the Vola KV1 kitchen tap you ordered, and have tried to resolve it prior to getting back to you. About 3 weeks into the order, we were advised by our suppliers that all our online Vola prices are out of date. On receiving the current pricing, and contacting other suppliers, the best price for the Vola KV1 is 750.00 including shipping to France. We have tried to find a price compatible to what was quoted to you, but have been unsuccessful. We regret having to send you this information, but would like to assure that this is not an attempt to increase the price by a backhand manner we feature so many products on many websites, and frequently fall out of sync with prices increase from the respective manufacturers.
If you are not willing to accept the price, we will refund the order deposit payment you made.
Our apologies once again.
Alfredo Costa
lavabo
I find that increasing the price of an item after the order has been made is completely inacceptable. Further more, the price of the tap has not been changed on the lavabo website, which makes me very skeptical about the honesty of this merchant. Therefore I asked for the refund of my deposit which I have not receive at this date (may the 21th 2009).
Nicolas
Paris
France
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