We purchased the Zazzeri Moon taps using the internet site www.giant.co.uk and would warm any person that is contemplating using this company to re-think this decision. We placed our order with this company 18th March and were advised this item would take 4/6 weeks to be made and delivered. We were advised on the 29th April that these taps would take another 3 months for delivery and upon this information we were offered a full refund if we cancelled the order. We had delayed our bathroom project long enough and cancelled our order on 29th April and we are still waiting for our refund. We had previously been in contact with MAURO MALAVASI customer service manager who unfortunately has been refusing to answer our telephone calls and respond to our emails since 29 April. We have tried on numerous occasions to contact anyone regarding our refund including writing to the Company Secretary and Company Director both of whom have ignored our letter. Maura had advised on 29th April we would have to wait 30 days for this refund as per their Terms and Conditions even though Lavabo/Giant were unable to supply the tap as previously agreed and this company is now in breach of its own Terms and Conditions(?!?) by not repaying our money TO DATE. We are owed 217.37. After calling daily on two different telephone numbers one in the UK and one in Italy 39 366 539 8727 Mauro has refused to engage in any conversation. We left one message without our names and Mauro returned this call thinking this was a new business lead. We thought due to his incomprehensible RUDENESS that Giant had gone bankrupt only to speak to my husband when he didn't realise who it was. I say speak - he SCREAMED down the phone that we should stop calling and that he was waiting for our money to be refunded by Zazzeri. How a full grown man in a customer service role not understand the concept of emailing or ringing people to update them on the situation?? I am at a complete loss. We were made to abide by their terms and conditions only to be still WAITING for our money. Mauro Malavasi obviously has no understanding of customer service - I am only hoping this report will cause them loss of business far exceeding the 217.37 they owe us. I have never in my life ever dealt with such an ill-mannered person and only hope that if we do not receive our money back that Mauro has the worst experience ever in spending it. I am completely understanding if things are out of a persons control but to be so disrespectful in not responding to any correspondence is just distinctly lacking in any standard customer service skills.
Liz
Essex
United Kingdom
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