Complaint / review / scam report
The products and website presents professionally but it's been a terrible experience start to finish. Communication is non-existent and very unhelpful. My parcel (containing 6 items) was never delivered and is apparently in the process of being sent back to them in error by Hermes (who mind you seem ridiculously slow with their deliveries). I've tried calling and the phone has a message like I've called after hours (when I haven't) and hangs up. Email correspondence is brief and when you finally receive an email and reply you get no answers. 9 days after I placed the order I've now been told to call back tomorrow (even though the phone doesn't get answered! ). I've requested a full refund. Hopefully that comes through without a delay. I'm only grateful having read all these other reviews that I never received the goods. Does not sound "luxury" as they claim on their site. Save yourself the trouble and buy elsewhere. * I've since discovered another ratings website giving them 1/10. Many people have had appalling experiences with this company.
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